General Terms & Conditions
Article 1: General
The General Terms and Conditions determine the conditions of use of the online store www.youthier.com (hereinafter: online store) in Slovenia, managed by the company Youthier, sale of cosmetic products, d. o. o., Lahomno, 3270 Laško, tax no .: 94645035 (hereinafter: the provider), e-mail address: firstname.lastname@example.org.
The general terms and conditions of the online store are compiled in accordance with the applicable Slovenian legislation. This legislation is used for the interpretation and execution of individual contracts performed between the provider and the user or buyer of the online store.
The user of the online store is a natural and / or legal person who performs actions in the online store and has the right to purchase (hereinafter: the user). The customer is an individual and / or legal person who makes a purchase in the online store (hereinafter: the customer).
The provider undertakes to be available to all users and customers with the following information:
- company identity (company name and registered office, tax number),
- contact details that enable the user to communicate quickly and efficiently (e-mail address and telephone number),
- essential characteristics of the goods or services (including after-sales services and guarantees, documents, instructions, etc.),
- terms of delivery of the product or execution of the service (method, place, deadline and delivery costs),
- unambiguously and clearly determined prices from which it is evident or already include taxes and delivery costs,
- method of payment for the product or service,
- the time limits within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
- an explanation of the complaint procedure, including any details of the contact person or customer service.
Article 2: Purchase procedure
The online store allows the purchase of cosmetics from a remote location.
To purchase a personalized Youthier product, the user must first complete a questionnaire located after clicking the “Personalize now” or “Take the quiz” button. When a user completes a questionnaire with data about their skin and lifestyle, the software creates a formula based on their answers for a personalized product that is completely tailored to the user. To purchase a personalized product, press the “Order” button and select the quantity. When buying a personalized product, you can also choose a face cream to buy. The online store will guide you to the last step in which you add your personal information such as first name, last name, address, email address and phone number. Users who make a purchase in the online store for the first time will receive an automatically generated password to their e-mail address after placing the order, which will allow you to access your user account on the website each time. Already registered users can log in to their user account with an e-mail and password to place an order.
After registration or login, select the payment method.
If you have a coupon for a special campaign (discount, etc.), enter it in the “Coupon code” place and press the “Use coupon” button. This will activate the coupon for the special campaign for the selected order.
When you have finished the purchase process, press the “Buy Now” button.
By pressing the “Buy” button, the customer is obliged to settle all obligations arising from his order.
After confirming the order, the customer receives an electronic message on the given e-mail address confirming the order by the provider.
The purchase contract between the bidder and the buyer enters into force when it is confirmed by the buyer and the bidder.
The purchase contract is signed in the English language.
The purchase contract is stored in electronic form on the provider’s server. The customer has access to the purchase agreement at any time, by logging in to their user account (“My Account”).
Article 3: Prices
All prices are in euros (EUR) and already include VAT, unless the website explicitly states otherwise.
The prices set in the online store at the time of purchase are binding on both parties, both the buyer and the provider, and may not change. In the event of a price change of products after the purchase of the buyer, the provider is not obliged to pay the buyer the difference in price.
Due to the nature of the online store’s business, the content of the online store can be frequently updated. Despite the provider’s efforts to provide accurate and timely data, the possibility of inaccurate data is not excluded. In the event of a change in the price or availability of the product during the processing of the order, the purchase contract is terminated by law (ex lege), with prior notice to the buyer or the price of the product is adjusted with the consent of the buyer.
Prices are valid in case of payment by certain payment methods.
Article 4: Methods of payment
Ordered products can be paid for by cash on delivery, via the PayPal payment system, with Mastercard and Visa credit cards and a Maestro debit card.
Article 5: Delivery
Delivery is made to the address specified by the customer when placing the order.
Terms of delivery are set out in the online store. The buyer is obliged to pay the postage specified in the order procedure, unless the online store states that the postage when ordering above a certain amount is free.
We try to send your orders as soon as possible. Because the Youthier brand products are made on the basis of personalization and are freshly prepared just for you, we reserve the right to ship the products no later than five working days after the order is placed.
he ordered products will be delivered in the territory of Slovenia via the GLS logistics service, usually the next working day after the take-over by the logistics service. You will be able to pick up the ordered products upon delivery to your home or to one of the GLS Package stores of your choice and in accordance with the agreement with the courier service. GLS delivers packages from Monday to Friday. You will be notified of the delivery, together with the shipment tracking code via email to the email address you provided when placing the order.
If the package is shipped by the provider on time, the provider is not responsible for the delay in delivery by the GLS delivery service.
If the delivered package or the product in it is physically damaged upon delivery, the content of the package is missing or there are visible signs of opening on the package, the buyer must initiate a complaint procedure through the delivery service or notify the provider within 8 days of receipt. The bidder, in cooperation with the delivery service, will ensure that the complaint is resolved as soon as possible.
If the buyer provides the wrong address and the shipment must be returned to the provider, the cost of returning the package is borne by the buyer.
The cost of delivery within the Republic of Slovenia is EUR 3.90, unless the online store states that postage when ordering above a certain amount is free
Article 6: Consumer protection
A consumer is a natural person or individual who acquires and uses a product for purposes that are outside his professional or gainful activity.
Article 7: Withdrawal from the contract and guarantee of satisfaction
According to Article 43 of the Consumer Protection Act (Uradni list RS, št. 98/04, 114/06, 126/07, 86/09, 78/11, 38/14 in 19/15), the consumer (buyer) has the right, to notify the seller (provider) within 14 days of receipt of the ordered products that he withdraws from the contract, without having to state the reason for his decision. The deadline starts one day after the date of receipt of the ordered products. The buyer must return the purchased goods, regardless of whether it has already been partially used. Upon receipt of the goods, the provider returns all payments made to the buyer in accordance with the law. The only cost borne by the buyer in connection with the withdrawal from the order is the direct cost of returning the goods.
Withdrawal from the contract is notified by the buyer to the email address of the provider: email@example.com
Article 8: Complaints and products returns
In the event that an error or damage occurs in the delivery of products or if the delivered products differ from the ordered products (delivery of the wrong product), the buyer contacts the provider via the appropriate contact form or email address of the provider: firstname.lastname@example.org. The provider will replace the incorrectly delivered products with the appropriate ones free of charge. The bidder also covers the costs of returning the originally incorrectly delivered goods. Improper products can only be returned in unopened packaging.
In the event that the delivered products do not meet the characteristics and specifications of the ordered products (delivery of defective products), the buyer must notify the provider within eight days from the date of receipt of the product. If the defect could not be observed during the normal inspection of the product (hidden defect), the buyer must notify the provider of this defect within two months from the day when he noticed the defect. The provider is not responsible for errors that appear later than two years after the date of delivery of the product.
The customer who notifies the provider of product or delivery irregularities in a timely manner and according to the correct procedure, has the right to request the provider to rectify the defect in the product, return a portion of payment proportional to the defect, replace the product or refund the full purchase amount.
Article 9: 30-day guarantee with the refund of the purchase price
If the customer is not satisfied with the ordered product from the online store, we recommend to discontinue use. The customer must inform the provider of dissatisfaction with the ordered product immediately when dissatisfaction occurs and inform him of the reason for his dissatisfaction. This notice, together with its contact details and refund information, is sent by the buyer to the provider’s email address: email@example.com.
Upon notification of the bidder, the buyer has to return such a product to the bidder within 30 days from the date of receipt of the ordered product, and the bidder refunds the buyer the amount of the purchase price of the returned product without postage to his transaction account within 14 days from the date of receipt. The buyer bears the cost of returning the product.
Article 10: Benefit program “Give 5 dollars, earn 5 dollars”
The provider undertakes to reward each buyer of products on the website with the opportunity to participate in a special benefit program “Give 5 dollars, earn 5 dollars”.
After making a purchase on the website, the customer receives a confirmation of the order on the next displayed page and via email. Through both channels, the customer has the opportunity to give their friends a coupon worth 5 EUR when buying Youthier cosmetics. By simply entering a friend’s name and email address and pressing the “Send Coupon” button, the friend will receive an email containing a 5 $ discount code that they can use when making a purchase on the website. For each friend who decides to buy on the basis of the coupon, the sender of the coupon also receives a coupon worth 5 $, which can be used for the next order on the provider’s website.
Article 11: Monthly subscription for personalized Youthier serum
The provider provides customers with a monthly subscription to the personalized Youthier serum, whereby the provider will send the customer one personalized serum (hereinafter: the product) at a selected interval of 30 or 60 days, and the product will be charged to the customer 3 days before shipment. The monthly subscription starts on the day of purchase of the first product and the selection of the monthly subscription for the product. The customer can change or terminate the monthly subscription in his user account on the provider’s website or via the provider’s email address: firstname.lastname@example.org, but no later than 4 working days before the next shipment of the product.
Once the customer selects a monthly subscription for the product and receives confirmation to their email address, a contract is concluded between the customer and the provider for a recurring monthly order until canceled. The customer is thus obliged to regularly pay a monthly subscription for the product for the entire duration of the subscription.
The provider will charge the customer a monthly amount for the product every month, via the payment method chosen by the customer (credit card, PayPal or cash on delivery), as specified on the provider’s website at the time of concluding the monthly subscription. The provider will store the customer’s payment details for the purpose of automatically charging a monthly subscription. All customer data related to payment is protected and the provider is the only entity that can process this data.
The customer can accompany or terminate the monthly subscription in his user account by clicking on the “Cancel subscription” button or by sending a message to the provider’s e-mail address: email@example.com. If the customer terminates the monthly subscription, the monthly subscription for the product is terminated until the customer activates the monthly subscription again by clicking on the “Renew subscription” button or by sending a message to the provider’s e-mail address: firstname.lastname@example.org.
Article 12: Protection of personal data
The provider ensures the protection of your personal data in accordance with the consumer protection legislation. In this way, the provider undertakes to provide users and customers with permanent protection of personal data.
By registering in the online store, the customer agrees that the provider stores his personal
data and uses them exclusively for the purposes of the order and other necessary communication.
The customer is also responsible for the protection of his personal data.
The collection of personal data is under the control of the provider. The provider is the only entity that can process this data. The user or buyer can at any time become acquainted with the provider’s Personal Data Protection Policy.
Article 13: Liability
The provider operates in accordance with the applicable Slovenian and European Union legislation and takes care of the user or customer at all times.
The provider is obliged to provide pictorial material, instructions and a description of the products in the online store. Images and textual materials may only be used for informational purposes. The customer is obliged to read the instructions that come with the product and follow them before use.
The provider is not responsible for disruptions or interruptions of the service if the cause is on the part of the customer (e.g. computer viruses) or the infrastructure for the operation of the online store (e.g. failure of the Internet connection).
The provider reserves the right to change the general terms and conditions at any time and in any way, without prior notice and regardless of the reason for the change. The new conditions are published in an appropriate manner, in accordance with Slovenian legislation. The new business conditions do not apply to existing purchase contracts and any unresolved disputes.
Article 14: Complaints and Disputes
In the event of a dispute, the bidder will use its best efforts to resolve the dispute amicably. Any complaint can be sent to the provider via the contact information provided.
Any complaint can be submitted to the bidder in writing via the contact form on the website or via e-mail email@example.com. The appeal procedure is confidential.
In the event that the buyer and the bidder cannot resolve the dispute amicably, the court with substantive jurisdiction in Ljubljana, Slovenia shall have jurisdiction to resolve the dispute.
Article 15: Copyright
The published content and technology are the property of the provider and are protected by the Zakono o avtorski pravici (Uradni list RS, št. 16/07, 68/08, 110/13). All parts of the program code, all program architecture and engineering, graphics, images, sound and other elements of the author, which by their nature do not need to be marked with the “author’s” mark, are considered author’s works. The entire structure is protected as a single design solution.
Any copying, formatting, imitation and distribution without the knowledge of the provider is prohibited.
The buyer, who has published certain content on the provider’s website, allows the provider and everyone else to view this content, within the categories and other functions in the online store, sending email, forwarding through interfaces, ranking on other sites, commenting, reproducing these materials for non-commercial or personal use, without any restrictions.
Article 16: Cookies
Article 17: Frequently Asked Questions and Answers
If you have not found a suitable explanation for your questions in our general terms and conditions, please visit the Frequently Asked Questions (FAQ) section.