FAQ Service How soon can I expect my order? It usually takes us about 5-7 days to have your personalized product ready for shipping, and then add another 5 – 7 days for international delivery. So all in all, it should take between 10 – 14 days to receive your order. How does your 30-day money back guarantee work? It’s easy. Use the product for 30 days and if you’re not happy, just send it back to us and we’ll refund you in full. How? Simply pack the empty or half-used bottle in an envelope, add your receipt and a brief note explaining you want your money back and send it to us at Youthier d.o.o., Trzaska Cesta 40, 1000 Ljubljana, Slovenia. We’ll refund you within 7 days of receiving your package. Where do you deliver? We are currently delivering to the United States, United Kingdom, Italy, Germany, Austria and Slovenia only, but plan to expand our delivery options within the next few months to cover all of EU. If you have any special requests or would like to make an order from some other country, please email us at firstname.lastname@example.org. What if the product doesn’t work for me? Simple. Try it, test it, and if you don’t like it, simply ask for your money back within 30 days of ordering and we’ll refund you in full. How? Simply pack the empty or half-used bottle in an envelope, add your receipt and a brief note explaining you want your money back and send it to us at Youthier d.o.o., Trzaska Cesta 40, 1000 Ljubljana, Slovenia. We’ll refund you within 7 days of receiving your package. I have a specific medical (or other) question about your products … Great! We’d love to hear from you. Please email us at email@example.com. Where do you source your ingredients? We source our ingredients mainly from the EU and always from reputable partners with all the needed certificates for their ingredients. Product What is serum? Serum is a skincare product you can apply to your skin after cleansing with the intent of delivering ingredients directly into the skin. Serum is particularly appropriate for this because it is made up of smaller molecules that can penetrate deeply into the skin (epidermis) and deliver a high concentration of active ingredients. Is serum a moisturizer? Yes and no. Serums can be made of moisturizing ingredients (hyaluronic acid…) to help skin retain moisture. Depends on the need of your skin, we dose different volume of active ingredient. How is it possible to have personalized serum? When you solve our questionnaire, we get information about your skin and specific issues you are meeting. Our formula is generated just for you. Just before we send it to you,it is checked by our dermatologists as well if your answers are showing that initial formulation needs to be anyhow adapted. How often should I use the serum? Read the label, but once a day will probably cover your needs. What is the date of expiry? What is the date of expiry? Certain ingredients often found in serum can become unstable once they come in contact with air. Vitamin C for example can oxidize and lose efficiency over time. But thanks to science, ingredients were modified (water-soluble etc.) and therefore last longer. Best rule is to store your serum in a cool, dry place and use it up within six months to a year.